Policies
Shipping
Shipping Outside the United States:
Electric Motorsport ships to most countries worldwide. We accept international payments via Credit Card or Wire Transfer. If the USPS shipping option is chosen on an order, EMSPT will be not held liable for the items damaged or lost by USPS. USPS is an option to help reduce the shipping cost outside of the United States but choose it at your own risk. FedEx is our preferred carrier, however, the buyer MUST provide their own FedEx account number for billing of duties/taxes/fees associated with customs clearance and brokerage if any apply. If the buyer does not have a FedEx account number, estimated duties/taxes/fees will be calculated by EMSPT and collected upfront before the order is processed. Please provide your FedEx account number in a note at checkout to avoid delays in processing. Some items may be on backorder and may take longer to ship than others.
Shipping in the United States:
We ship to any state within the continental United States and its territories. We offer several shipping options. Most items ship within 1 to 3 business days (Monday - Friday) of the order placed. Some items may be on backorder and may take longer to ship. Orders placed after 2:00pm EST will not ship the same day unless otherwise stated by a Sales Representative. A tracking number is not always available in our office and may take time to receive. In the event that items ordered are damaged or lost during the shipping process, the recovery time to settle the case with carriers is a lengthy one (sometimes several months). We will try to speed this process along as much as possible. Our Company charges a handling fee on all items shipped.
Shipping Estimates:
Quoted shipping rates are an estimate of shipping charges. Actual shipping charges may vary and do not include foreign counties import taxes, duties, storage, or possible brokerage fees.
Sales Policy
Using a Purchase Order:
Electric Motorsport accepts Purchase Orders (“PO”s) from Education Centers Only (example: School Districts, Universities, Career Centers, etc.) in the United States of America. We must be contacted prior to placing a PO for verification. POs may be placed by fax (510-832-7010), please call to confirm we have received your PO. If you need a detailed invoice to create your PO, please enter all information in our shopping cart and choose “Check” as the payment option, and you will then see your total amount. We can generate and send an invoice based on that information. POs may take several weeks to complete and payment is due prior to shipping date.
Returns
Before returning any items to Electric Motorsport (EMSPT), you must contact us by Phone or Email Prior to shipping to receive an RMA (Return Merchandise Authorization) number. This number is used to track returned items and must be clearly marked on a label attached to the shipping box. PACKAGES WITHOUT AN RMA WILL BE REFUSED AND RETURNED TO THE SHIPPER. NO CREDIT WILL BE ISSUED FOR ANY ITEMS WITHOUT AN "RMA" NUMBER. Items must be returned within 14 days from the delivery date. All returned items will be subjected to a 20% restocking fee and must be returned new and unused in their original packaging. Items returned in other than their original condition will be considered used and a higher restocking fee will be proportionally assessed. Consumables such as Batteries are non-refundable. Shipping charges are non-refundable. Cancelled orders that have been processed are subject to a 10% cancellation fee. Please contact us for restrictions, such as items sold "as is" or used products. If you wish to exchange an item purchased, we will issue a store credit for the full purchase price (not including shipping) and apply this credit to the replacement item(s) after receiving the return shipment. If an item is being returned due to our error, we will either refund your item or offer a store credit. If you have a defective item, we may direct you to send your product directly to the manufacturer. Please do not attempt to send an item back to us unless you obtain an RMA number and are instructed to do so.
Privacy Policy
What information do we collect?
* We collect information from you when you register on the site, place an order, or communicate with us via e-mail.
* When ordering or registering, we may ask you for your name, e-mail address, mailing address, phone number, credit card information or other information. You may, however, visit our site anonymously.
How do we protect visitor information?
We implement a variety of security measures to maintain the safety of your personal information. Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. When you place orders or access your personal information, we offer the use of a secure server. All sensitive/credit information you supply is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our databases to be only accessed as stated above.
Do we disclose the information we collect to outside parties?
We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties.
Third party links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Changes to our policy
If we decide to change our privacy policy, we will post those changes on this page. Policy changes will apply only to information collected after the date of the change.
Your consent
By using our site, you consent to our privacy policy.
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